postage and payment

Payments made via LaLumiere Designs are handled easily and securely by PayPal, which allows you to pay using any credit or debit card, even if you do not have a PayPal account. If you wish to pay by cheque or BACS, please contact us as we do offer these services.

delivery and returns

All of our samples are sent 2nd class by Royal Mail within 5-10 working days. Wedding stationery orders are sent by Royal Mail tracked and signed within 3-5 weeks. LaLumiere Designs do not offer any refunds or exchanges unless a mistake is made on our part. We will always send final samples for you to check.

privacy and cookies

Privacy Policy for www.lalumieredesigns.co.uk

Secure Shopping

We, at Lalumiere Designs treat the privacy of our visitors with the highest importance, as we know how important this is to you. We only use the information about you lawfully in accordance with the Data Protection Act 1998. Lalumiere Designs will not share any of your personal information as we have a legal obligation to protect your details.

The information collected about customers, is the information which is entered at the time of ordering. We only collect information to process your order and give you the best possible service. Under no circumstances do we share your data with any third parties. All Credit Card data transmitted between you and our site is protected using SSL encryption technology, and we do not store of keep your payment details. We do not have access to your credit or debit card details, your payment is processed using paypal.

Paypal Privacy Policy

1. Information Collection

      Operation of this site may require collection and processing of the following data:

1.1 Visit details to our site or any resources used on our site.

1.2 Information given to us when you contact us for any reason.

1.3 Data offered by filled out forms on our site, like a registration or purchase. 

2. Cookies

What are cookies?

Cookies are small files and data that are stores on a website user's computer and or phone. They are used to hold data specific to a client and website, and these can be accessed by the web server or the client computer. The data in the cookie is able to carry information from one visit to a website to the next.

What is our cookie policy?

To buy and purchase any of our products online at Lalumiere Designs and take full use of all our features, your mobile or computer will need to accept cookies. We use all the information from cookies to improve all customers experiences with our shop. 

Data gathered will not identify you personally. It is strictly statistical data about our visitors and how they used our resources on the site. No identifying personal information will be shared at any time via cookies.  Data gathering through cookies can be about general online use through a cookie file. When these are used, cookies are automatically placed in your hard drive, where information transeferred to you computer can be found. These cookies are designs to help us correct and improve out site's products for your and services. 

You may choose to decline all cookies via your computer. Every computer can decline file downloads like cookies, your browser has an option to decline the cookies - simply click the help menu of your browser. However if you do decline cookie downloads you may be limired to certain areas of our sire, as there are some parts that require cookies.  

We welcome any questions you may have regarding this Privacy Policy, or comments. Please do not hesitate and feel free to contact us at lalumiere@hotmail.co.uk

Performance Cookies

This website uses 'performance cookies'. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works. By using our website, you agree that we can place these types of cookies on your device.

Third Party Cookies

If you take the time and opportunity to like and share Lalumiere Designs through social networks such as Twitter and Facebook, you might be sent cookies from these particular websites. We do not control any settings of these cookies, please take a look at any third party websites about their cookies.